Have a Question?

• Category:
• Custom Prints

Once you have submitted your order, you have a small time frame to be able to make contact with us to inform us that you would like to change your design.
Simply get in touch with us via email or live chat to let us know and we can pause production on your print until we have confirmed the final design.
Sadly, if you have already received your dispatch email, we will be unable to make any changes to your print.

• Category:
• Custom Prints

We are unable to print anything which is trademarked or copyrighted without the written permission of the Copyright/ Trademark holder.
By uploading your own artwork, you agree that the work itself is your own or you have been given permission by the trademark / copyright holder for you to be able to use their images.
Designs must also not include anything which defames or vilifies any person, people, race, religion or group of people and or is considered pornographic, indecent or offensive.

• Category:
• Custom Prints

While we always suggest trying to use images which are high in quality to ensure the best outcome for your design, we understand that this isnt always possible.
For images which fall below our guidelines, we would always advise selecting the AI enhancement option while placing your order to ensure that your image is upscaled and reaches a high quality print that you truly desire.

• Category:
• Custom Prints

if you forget to upload your design with your order for a custom print or are experiencing any issues with the upload form, please send us an email at hello@exografix.com with your chosen image and we will be able to get that added to your order for you.

• Category:
• Custom Prints

We take great care to preserve your full image, but a small margin (typically 3–5mm) around the edges may be trimmed during production. This is necessary to ensure edge-to-edge printing with no blank borders.

To avoid losing important details:

• Keep key elements (such as text or faces) away from the edges
• Use high resolution files for best print clarity
  

If you're unsure, feel free to reach out, we’re happy to review your image and help with positioning before printing!

• Category:
• Custom Prints

Certainly. Just make sure to select the AI enhancement option at the checkout and when we receive the order we will be able to get our team onto making the adjustments to your image which will make it meet the requirements for printing.

• Category:
• Delivery Info

We dispatch all orders with Next day shipping to ensure that your order arrives with you as quickly and as safely as possible, all while offering low shipping costs for orders under £50.
For any order which is over £50, we offer Free next day shipping.
We also offer shipping internationally, shipping rates will vary depending on the country it is being dispatched to.
For further information and up to date shippings costs, please check out the Delivery Info page

• Category:
• Delivery Info

As we are open 7 days a week, we are able to dispatch orders everyday.
Providing your order is placed before 12pm, you can expect your order to be dispatched that very same day.
With our DPD Express shipping options, this means that if you are a UK resident, your order is likely to be with you within 24 hours since placing your order.
Please note that in some instances delivery may be longer due to Bank Holidays.

• Category:
• Delivery Info

Yes!
For all our international customers, we have you covered and offer DPD shipping worldwide.
Meaning, not matter where you are located, you will still be able to order from our amazing range of pre designed or custom products.

• Category:
• Delivery Info

If you are located outside of the UK and your purchase is subject to Customs or Import Frees, then don't worry.
We charge these at the checkout, meaning there is nothing to pay or have to handle once your order arrives in your country.
We complete all the paperwork ensuring you a hassle free and smooth delivery process.

• Category:
• About our Products

Yes, our playmats, custom or pre designed are washing machine safe so can be washed.
Due to the rubber backing, we advise they are washed on a quick wash at a very low temperature.
Alternatively, you can soak it in the bath and give it a good clean down.
Failure to follow these guidelines may result in damages to your mat and we are not able to take any responsibility for the item if this occurs.

• Category:
• About our Products

In short, yes.
As it is a hanging item, it is unlikely to become soiled, however, if it does require cleaning, you can clean the surface gently with a damp cloth and mild cleaning product.
Avoid scrubbing the soiled area harshly as this may cause bobbling of the material.
To clean dust from your wall scroll, please use a clean damp cloth and gently wipe the surface.

• Category:
• About our Products

Our metal prints are easily cleaned using glass cleaner and a microfibre cloth.
Simply spray your metal print with glass cleaner and then use circular montions to clean your print and remove any dirt or streaks.

• Category:
• About our Products

Our Playmats, Game Mats & Desk Mats are all consist of a soft, smooth fabric surface for glide and comfort, with a non-slip neoprene rubber base to keep them firmly in place and avoid movement while in use.

• Category:
• About our Products

We have mats available in a variety of sizes.
Griffin - 35cm x 60cm
Dragon - 43cm x 75cm
Giant - 51cm x 87cm
Serpent - 40cm x 85cm
2-Player - 60cm x 75cm

However, more information about the sizes we offer can be found on our size guide page.

• Category:
• About our Products

Please note that due to the cutting and printing processes, the final dimensions of the playmats may be slightly smaller than the listed sizes.

• Category:
• Returns & Refunds

You are able to cancel your order, providing we have not already started production. If this process has started, we are sadly unable to accept any cancelations or provide any refunds.
If you contact us before this stage has commenced, then yes, our team will then be able to assist with refunding your order.

• Category:
• Returns & Refunds

Although we pride ourselves on our meticulous attention to detail and you should not encounter any issues with your purchase from us, if a product arrives with you damaged or defective, please get in touch with our support team who will be more than happy to assist you.
Any issues with your purchase must be reported to us within 14 days of your order being dispatched.
Sadly, we are unable to offer any refunds or returns on any product which is a Custom design due to the nature of the product.