Privacy Policy

This Privacy Policy describes how EXO Grafix ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website [] (the "Website") and interact with our services.
EXO Grafix are committed to ensuring that your privacy is protected every step of the way. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. 

From time to time, EXO Grafix may revise this policy, so you should check this back regularly to ensure you are happy with any changes we may have made. This current policy is effective from 14th November 2023.

1. Information We Collect

a) Personal Information: When you create an account with us, we collect some  personal information relating to yourself such as your name, email address and shipping address. When you place an order with us, we also have the ability to access payment information to enable us to offer a refund if that need arises. 
Your address and contact number are both also required in order for us to be able to pass your order onto the chosen courier in order for them to successfully deliver your parcel to you. 

b) Usage Information: We collect information about how you use our Website, including your browsing history, pages viewed, and the duration of your visit. This helps us to make improvements to our site and also help tailor your experience with us. 

c) Device Information: We may collect information about the device you use to access our Website, including IP address, browser type, and operating syste as this helps us to be able to improve our services and develop our site further. 

2. How We Use Your Information

a. Order Processing: We use your personal information to process and fulfill your orders, send order confirmations, and provide customer support. Your details are not used for any other purposes. 

b. Improving Our Services: We analyze usage data to improve our Website, products, and service which helps to create a more beneficial and tailored experiece for our customers. 

c. Communication: With your consent, we may send you promotional emails about new products, special offers, or other information we think you may find interesting. We may also use your contact information in order to be able to reach out to you if there are any issues with an order you may have placed. 

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We only work with trusted companies who also abide by GDPR regulations. 

4. Cookies and Tracking Technologies

A Cookie is a small file which asks permission to be placed on your computers hard drive. Once you have agreed to this, the file is added and the cookie helps to analyse web traffic or lets you know when you have visited a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering informationabout your preferences.
We use cookies and similar tracking technologies to enhance your experience on our Website. You can modify your browser settings to control cookies or alert you when cookies are being sent.

5. Third-Party Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites, so please check their Privacy Policies. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

6. Security

We are committed to ensuring that your information is secure. In order to prevent any unortharised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline. 
Sometimes we may need to investigate orders that have not passed our automatic payment providers fraud detection. This will mean that it may take slightly longer before your order is completed as we will need additional time to correct any issues found. In some cases this does mean speaking to our payment processing provider and discussing your account with them. In these circumstances, your address is shared with them to validate your payment method.

7. Your Choices

a. Opt-Out: You can opt-out of receiving any promotional emails by following the instructions in the email or contacting us directly.

b. Access and Update: You may access and update your personal information by logging into your account on our Website or via the Shopify app. 

8. Children's Privacy

Our Website is not directed at children under the age of 16. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the Website.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us here.

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